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Terms & Conditions

IMPORTANT NOTICE
All passengers who purchase one of the suggested Amigo Vacations packaged tours featured on this website should carefully read and understand the terms and conditions governing them. It is the responsibility of your travel agent to fully inform you of and clarify the terms and conditions for you.  Note some programs are seasonal and may not be valid during these entire periods. Although Amigo Vacations | Vision Travel has made every effort to ensure that the information, pricing and photographs contained in our brochures and online are accurate, the occasional error or change in circumstances may occur. Inclusions may change with or without prior notice. Amigo Vacations Tours offers suggested itineraries featuring ‘from’ pricing representing entry-level price.

RESERVATIONS 
Please consult your travel agent.
All itineraries and tours are subject to availability at time of booking.

THE BOOKING CONTRACT
Your booking is confirmed and a contract exists when the Tour Operator (us) issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport. You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to the Tour Operator.

DEPOSITS
A fully non-refundable deposit of $150 per person is due upon confirmation of your land reservation unless specified otherwise. Packages including airfare will require full payment at time of tickets being issued. The balance of the land package is due 45 days before departure date; 60 days for itineraries including cruises. Some cruises require full payment 120 days prior to departure. Other exceptions involving special events, conventions and holidays may require a higher deposit amount and in some cases full payment will be required at time of booking. Specific terms and conditions of our customized package will be advised at time of booking.

AMENDMENTS & CHANGES
There will be a $50 fee per person for any changes or amendments made to any confirmed reservation.

CANCELLATIONS
All cancellations must be received in writing (only)!
The following penalties will apply based on the time Amigo Vacations is notified:
60 to 45 days prior to departure 50% of tour cost
44 days or less prior to departure 100% of tour cost
There will be no refund for unused services, hotel nights or unused portion of airline tickets for any reason.

PACKAGE INCLUSIONS
ACCOMMODATION
All prices displayed in this brochure are based on standard rooms at the hotel selected unless otherwise noted. All hotel rooms have private facilities. We reserve the right to substitute hotels of similar category without notice. In the event of a downgrade, a proportional rate adjustment will be made. Special requests made by your travel agent on your behalf for particular rooms, room location, bed types etc., other than those published in our brochure are never guaranteed and may be subject to additional charges and are at the discretion of the hotelier or contractor.
AIRFARE
International airfare and domestic airfare are NOT INCLUDED in our packages. Airfares are quoted separately.
TRANSFERS
As indicated in the itineraries, passengers will be met by our local representatives at each airport upon arrival, and transferred to your hotel by coach, private car or taxi.
TAXES AND SERVICE CHARGES
Amigo Vacations package pricing includes compulsory hotel taxes and service charges.

LOCAL CITY TAXES (EUROPE)
Local city taxes are NOT included in any Amigo Vacations package and must be paid locally at each hotel, where applicable. This is subject to change at any time and is the sole responsibility of the passenger.

AMIGO VACATIONS PACKAGES DO NOT INCLUDE
Gratuities or tips of any kind
Items of a personal nature
Suggested and optional services
Items not listed in itineraries
All arrangements are subject to availability at time of booking.
Airport and departure taxes are not included.

PRICE INCREASES
Amigo Vacations reserves the right to increase the prices displayed in this website in order to protect against unplanned cost increases, or for any reason at its discretion and without notice. In that event, if the increase is higher than 6% of the published price including hotel taxes and service charges, the passenger may cancel his/her holiday and receive a full refund, except if the price increase is a result of increased government taxes.

TICKETS & TRAVEL DOCUMENTS
Travel tickets, vouchers, itineraries and other documents and information will be sent to your travel agent upon receipt of your full payment, and no later than 21 days prior to departure, provided that Amigo Vacations receives full payment in our office at least 45 days prior to the departure date (70 days for cruises). If full payment has not yet been received 45 days prior to the departure date (70 days for cruises), you will be notified by your agent as to when your documents will be made available.

DOCUMENTATION
It is the responsibility of your travel agent to advise you of the documentation necessary for travel to your destination and for your return to your homeland. It is absolutely necessary that your agent be aware of the citizenship/nationality of all members of your travelling party to ensure they provide correct documentation requirements. Amigo Vacations cannot assume responsibility for carriers refusing passage or for failed entry into destinations due to incorrect documentation. Documentation requirements can change at any time without notice. Consult with your travel agent or visit travel.gc.ca for up to date information issued by the Canadian Government.

VACCINATIONS
Yellow Fever Vaccination Certificates may be mandatory to enter or return to certain Latin American countries from Brazil, among others. Please check with your travel agent prior to booking. As noted below, Yellow Fever Vaccinations are recommended when visiting Iguassu and the Amazon.

INSURANCE
All passengers are STRONGLY URGED to take out sufficient travel insurance coverage to protect themselves against cancellation due to illness prior to departure or during travel. In the event of a passenger becoming ill during travel, all hospital and medical expenses are the traveller’s responsibility and they shall not be entitled to any refund. Please discuss your travel insurance options with your travel agent to ensure adequate coverage prior to booking your tour. 
No refunds for any unused services will be refunded for any reason.

NOTICE TO TRAVELLERS
Travellers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, air conditioning, accommodations, services of all kinds, food and food preparation and water quality. Yellow Fever vaccinations are recommended when visiting Iguassu Falls and the Amazon. We suggest that all travelers consult with a physician or travel health clinic 6-8 weeks prior to departure to determine if you require vaccinations.

RESPONSIBILITY
Amigo Vacations, an associate of Vision Travel Solutions Inc. and/or its agents, act only as agents for the client in all matters pertaining to travel including services pursuant and/or in connection with the tours described in brochures, online and for the customized tours they promote and sell. Amigo Vacations acts only as an agent in making arrangements with hotels, ground operations, car rental companies, airlines and other independent parties and thus cannot be held responsible for these suppliers’ acts or omissions. The services provided are subject to the conditions imposed by these suppliers and their ability may be limited by their tariffs, condition of carriage, tickets, vouchers and international conditions and agreements.

Amigo Vacations and Vision Travel Solutions Inc. are not responsible for any loss, damage, illness, injury, inconvenience, loss of enjoyment, anxiety, or fear from:
(A) The act, omission or negligence of any travel service supplier whose product their clients purchase.
(B) Theft, strike, lockout, mechanical failure, governmental restrictions, weather conditions, pandemics or any other cause beyond our control.
(C) The client’s failure to obtain and carry all the required documents, including visa, passport, tourist card, proof of immunization, valid driver’s license.
(D) The client’s failure to adhere to schedules for missed flight connection.
(E) Personal injury or death.
(F) Unauthorized statements or acts or misinterpretations made by any travel agency or its employees relating to the standards, quality, services, and inclusions of the vacation programs described in this brochure.

Contact Us

+1 800 475 9494 ext 2792
Address

251 Consumers Road, 7th. floor, Toronto, Ontario M2J 4R2 Canada

Business hours

Monday-Friday: 09:00-18:00

Saturday: 09:00-13:00